Effective Date: May 22, 2026 Last Updated: May 22, 2026

Welcome to ROI In Wellness. These Terms of Use ("Terms") govern your access to and use of https://roiinwellness.com and related subdomains, including calculator.roiinwellness.com and help.roiinwellness.com (collectively, the "Site"), as well as any products, equipment, consulting, training, content, and services we provide (collectively, the "Services").

These Terms form a binding agreement between you ("you," "Customer," or "User") and ROI In Wellness ("ROI In Wellness," "we," "us," or "our"). By accessing the Site, creating an account, placing an order, or using any Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.

PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH US THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site or purchase Services. If you are using the Site on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. Accounts

When you create an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us immediately at info@roiinwellness.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being misused.

3. Products, Pricing, and Orders

a. Product Information. We sell premium wellness, recovery, and fitness equipment, including localized cryotherapy, compression therapy, red light therapy, HBOT, contrast therapy, PEMF, vacu-cryo-infrared systems, and related accessories. We make reasonable efforts to display products and specifications accurately, but we do not warrant that descriptions, images, pricing, or other content are error-free, complete, or current. Colors and finishes may vary from what appears on your screen.

b. Pricing. Prices are listed in U.S. dollars unless otherwise stated and are subject to change without notice. We reserve the right to correct pricing errors, even after an order has been placed, and to cancel any order placed at an incorrect price.

c. Order Acceptance. Your order is an offer to purchase. We may accept, decline, or limit any order in our discretion, including for suspected fraud, errors in pricing or availability, or violations of these Terms. A binding contract is formed only when we confirm shipment or provide written acceptance.

d. Availability. Product availability is not guaranteed. Some equipment may be subject to manufacturer lead times, allocation, or backorder.

e. Taxes and Fees. You are responsible for all applicable sales, use, excise, value-added, customs, and similar taxes and duties.

4. Payment

Payment is processed through third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method. You authorize us (or our processor) to charge the full order amount, including taxes, shipping, and any applicable fees. We do not store full payment card numbers on our servers.

5. Shipping, Delivery, and Installation

Shipping methods, timelines, and costs are provided at checkout or by quote. Title and risk of loss pass to you upon delivery to the carrier unless otherwise agreed in writing. Delivery dates are estimates and not guaranteed. You are responsible for providing accurate delivery details, ensuring site access, meeting electrical and space requirements for installed equipment, and obtaining any permits or approvals required at your facility. Installation, if offered, is governed by a separate written agreement or quote.

6. Returns, Cancellations, and Warranties

a. Returns. Equipment returns are handled on a case-by-case basis and may be subject to manufacturer policy, restocking fees, and return shipping costs. Custom, made-to-order, opened hygiene-sensitive, or installed equipment may not be returnable. Contact info@roiinwellness.com before returning any item.

b. Warranties. Equipment is covered by the applicable manufacturer's warranty. We will reasonably assist you with warranty claims but are not the warrantor unless expressly stated in writing. Except for the manufacturer's warranty and any written warranty we provide, all products and Services are sold "AS IS" and "AS AVAILABLE," and ROI In Wellness disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

7. Consulting, Training, and Other Services

Consulting engagements, staff training, business strategy, programming, pricing development, equipment curation, and similar services are governed by a separate written proposal, scope of work, or statement of work ("SOW"). In the event of a conflict between these Terms and a signed SOW, the SOW controls for that engagement.

Projections, ROI estimates, revenue models, payback timelines, and similar outputs — including any results produced by the ROI Calculator at calculator.roiinwellness.com — are illustrative only, based on assumptions and inputs provided by you, and do not constitute a guarantee of financial performance, revenue, profit, payback, member retention, or any other outcome. Actual results depend on factors outside our control, including market conditions, operations, staffing, pricing, and consumer behavior.

8. Not Medical Advice

The wellness, recovery, and fitness modalities sold and discussed through the Site (including cryotherapy, HBOT, red light therapy, PEMF, compression, and contrast therapy) are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Content on the Site, including blog posts, podcasts, protocols, and product descriptions, is for informational and educational purposes only and is not medical, clinical, or professional advice. You and your end users should consult a qualified healthcare provider before beginning any wellness or recovery program. You are responsible for operating equipment safely, training your staff on safe use, screening end users for contraindications, and complying with all manufacturer instructions and applicable laws.

9. Acceptable Use

You agree not to:

• Use the Site or Services in violation of any law or these Terms
• Resell, sublicense, or commercially exploit the Site or its content without our written consent
• Reverse engineer, scrape, data-mine, or use automated tools to access the Site (except for standard public search indexing)
• Upload viruses, malware, or any code intended to disrupt the Site
• Interfere with or circumvent security features
• Impersonate any person or misrepresent your affiliation
• Submit false, misleading, or fraudulent orders or information
• Use the Site to harass, abuse, or harm others

We may investigate and take legal action in response to violations, including suspending or terminating access.

10. Intellectual Property

All content on the Site — including the ROI In Wellness name and logo, text, graphics, photos, videos, audio, podcasts, software, frameworks (including the Engineering Framework), training materials, methodologies, and the look and feel of the Site — is owned by ROI In Wellness or its licensors and is protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal or internal business use in connection with evaluating or purchasing our Services. All other rights are reserved. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works without our prior written permission.

Third-party trademarks, product names, and logos shown on the Site are the property of their respective owners.

11. User Submissions and Feedback

If you submit reviews, testimonials, suggestions, ideas, or other content to us ("Submissions"), you grant ROI In Wellness a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, and display the Submission in connection with our business and marketing. You represent that your Submissions are accurate, do not infringe any third-party rights, and do not violate any law.

12. Third-Party Links and Services

The Site may link to or integrate with third-party websites, platforms, and services (including Zoho Commerce, YouTube, social media platforms, payment processors, and shipping carriers). We do not control and are not responsible for third-party content, products, or practices. Your use of third-party services is subject to those third parties' terms and policies.

13. Disclaimers

To the maximum extent permitted by law, the Site and Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any content, calculation, recommendation, or projection is accurate, complete, or reliable.

14. Limitation of Liability

To the maximum extent permitted by law, in no event will ROI In Wellness, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, arising out of or related to the Site, the Services, any product, or these Terms, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms will not exceed the greater of (a) the amount you paid to us for the specific product or Service giving rise to the claim during the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless ROI In Wellness and its affiliates, officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Site or Services, (b) your violation of these Terms, (c) your violation of any law or third-party right, (d) your operation of equipment purchased through us, including any injury to staff, members, or end users, and (e) any content or information you submit.

16. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason, including violation of these Terms. You may stop using the Site at any time. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

17. Governing Law, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

a. Governing Law. These Terms and any dispute arising out of or relating to them, the Site, or the Services are governed by the laws of the State of Alabama, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

b. Informal Dispute Resolution. Before initiating arbitration, you agree to first attempt to resolve any dispute informally by sending a written notice of the dispute to ROI In Wellness at 102 Healey Dr, Madison, AL 35756, and to info@roiinwellness.com. The notice must describe the nature of the claim and the relief sought. The parties will work in good faith to resolve the dispute for at least sixty (60) days before either party may initiate arbitration.

c. Binding Arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, any product purchased from us, or our relationship will be resolved exclusively by final and binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, for individual consumers, its Consumer Arbitration Rules), available at www.adr.org. The arbitration will be conducted by a single arbitrator, will take place in Madison County, Alabama (or remotely if both parties agree), and will be conducted in English. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

d. Federal Arbitration Act. This Section 17 evidences a transaction involving interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

e. Class Action Waiver.You and ROI In Wellness agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this Section 17 will be null and void with respect to the affected claim, and that claim will proceed in the courts identified in Section 17(g).

f. Exceptions to Arbitration. Either party may (i) bring an individual claim in small-claims court for disputes within its jurisdiction, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent unauthorized access to the Site.

g. Court Forum for Excluded Claims. For any dispute not subject to arbitration, you and ROI In Wellness agree to the exclusive jurisdiction and venue of the state and federal courts located in Madison County, Alabama, and you consent to personal jurisdiction there.

h. 30-Day Right to Opt Out. You may opt out of this arbitration agreement by sending written notice to ROI In Wellness at 102 Healey Dr, Madison, AL 35756, within thirty (30) days after first agreeing to these Terms. The notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

i. Survival. This Section 17 survives termination of these Terms or your relationship with ROI In Wellness.

18. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, supplier delays, manufacturer shortages, pandemics, transportation disruptions, utility or internet outages, or government actions.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date above. Material changes will be communicated through the Site or by email when appropriate. Your continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms.

20. Miscellaneous

These Terms, together with our Privacy Policy and any SOW or written agreement signed with us, are the entire agreement between you and ROI In Wellness regarding the Site and Services. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms freely.

21. Contact

Questions about these Terms?

ROI In Wellness 102 Healey Dr Madison, AL 35756 Email: info@roiinwellness.com Website: https://roiinwellness.com