Privacy Policy

Effective Date: May 20, 2026 Last Updated: May 20, 2026

ROI In Wellness ("ROI In Wellness," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://roiinwellness.com (the "Site"), purchase products, request consulting or training services, or otherwise interact with us.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Account information: name, email address, password, billing and shipping addresses, and phone number when you create an account, place an order, or manage a wishlist.
• Transaction information: products purchased, order history, and payment details (payment card data is processed by our third-party payment processors and is not stored on our servers).
• Communications: information you submit through our contact form, consultation requests, ROI Calculator, help desk, newsletter subscription, or any direct emails to info@roiinwellness.com.
• Business information: details about your facility (gym, studio, university, team, etc.), square footage, goals, and revenue targets that you share during consultations or assessments.

b. Information Collected Automatically When you visit the Site, we and our service providers may automatically collect:

• IP address, browser type and version, operating system, and device identifiers
• Pages viewed, links clicked, time spent on pages, and referring URLs
• Cookies, web beacons, and similar tracking technologies (see Section 6)

c. Information from Third Parties We may receive information about you from social media platforms (LinkedIn, Facebook, Instagram, X, YouTube), advertising partners, payment processors, shipping providers, and analytics providers.

2. How We Use Your Information

We use your information to:

• Process orders, fulfill purchases, ship products, and provide customer support
• Deliver consulting, staff training, and wellness ecosystem services
• Create and manage your account
• Send transactional emails (order confirmations, shipping updates, account notices)
• Send marketing emails and newsletters (you may unsubscribe at any time)
• Respond to inquiries, consultation requests, and help desk tickets
• Operate, maintain, improve, and personalize the Site and our services
• Analyze usage patterns and measure marketing effectiveness
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms and Conditions

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, including Zoho Commerce (e-commerce platform), payment processors, shipping carriers, email and marketing service providers, hosting providers, analytics providers, and customer support tools.
• Equipment manufacturers and suppliers when necessary to fulfill an order, coordinate delivery, or provide warranty support.
• Professional advisors such as accountants, attorneys, and auditors.
• Legal and safety purposes: to comply with applicable law, respond to lawful requests from public authorities, enforce our agreements, or protect the rights, property, or safety of ROI In Wellness, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• With your consent in any other circumstances not described above.

4. Data Retention

We retain personal information for as long as your account is active, as needed to provide services, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, keep you signed in, maintain your cart, analyze traffic, and deliver relevant marketing. You can control cookies through your browser settings. Disabling cookies may limit some features of the Site, including checkout and account functionality.

We may also use third-party analytics and advertising tools (such as Google Analytics and social media pixels) that collect information about your use of the Site to help us understand visitor behavior and serve relevant ads on other platforms.

7. Third-Party Links

The Site may contain links to third-party websites, social media platforms, and embedded content (including YouTube videos). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA). EU/UK/EEA residents have rights under the GDPR and UK GDPR.

To exercise any of these rights, contact us at info@roiinwellness.com. We will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

9. Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by emailing info@roiinwellness.com. Even if you opt out, we may still send you transactional messages relating to your account, orders, or service requests.

10. Children's Privacy

The Site and our services are intended for business operators and adults. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If you believe a child has provided us with personal information, contact us and we will delete it.

11. International Users

ROI In Wellness operates in the United States. If you access the Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to such transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. Material changes will be communicated through the Site or by email where appropriate. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

ROI In Wellness Email: info@roiinwellness.com Website: https://roiinwellness.com Mailing Address: 102 Healey Dr, Madison, AL 35756